We hope that you will be very pleased with your new purchase.
If however, you decide to return your item/s to us we will be happy to offer you a refund within 30 days of receiving your order.
Please read below for the conditions of returning items.
Conditions of return
To arrange a return or exchange please contact us via email firstname.lastname@example.org and quote your name and order number (this can be found at the top of your invoice)
- All items must be returned to us in a good, resalable condition and packed using the original - undamaged packaging. Please note that if the product returned is damaged we reserve the right to refuse a refund. This does not affect your statutory rights
- Refunds will include the cost of the purchased item & original postage charge*
- We will notify you of when we receive your parcel and will then issue your refund. As no refunds will be issued until we physically have the item/s with us we advise that you choose a tracked delivery service.
*Original postage costs will be reimbursed when the whole order is returned to us.
Damaged/ faulty items
We take every care to ensure that your products are packed using plenty of protective cushioning to provide a safe transit.
In the unlikely event that your item arrives damaged or is faulty please contact us immediately at email@example.com
Our friendly customer service team will endeavour to resolve the problem for you as efficiently as possible. Please note that photographic evidence will be required