We hope that you will be very pleased with your new purchase. 

If however, you decide to return your item/s to us we will be happy to offer you a refund within 30 days of receiving your order.

Please read below for the conditions of returning items.

 

Conditions of return

To arrange a return or exchange please contact us via email  sales@photoframesandart.com and quote your name and order number (this can be found at the top of your invoice) 

  • All items must be returned to us in a good, resalable condition and packed using the original - undamaged packaging. Please note that if the product returned is damaged we reserve the right to refuse a refund. This does not affect your statutory rights 
  • Refunds will include the cost of the purchased item & original postage charge*  
  • We will notify you of when we receive your parcel and will then issue your refund. As no refunds will be issued until we physically have the item/s with us we advise that you choose a tracked delivery service. 

*Original postage costs will be reimbursed when the whole order is returned to us.

 

Damaged/ faulty items

We take every care to ensure that your products are packed using plenty of protective cushioning to provide a safe transit.

In the unlikely event that your item arrives damaged or is faulty please contact us immediately at sales@photoframesandart.com

Our friendly customer service team will endeavor to resolve the problem for you as efficiently as possible. Please note that photographic evidence will be required